The owners live on site however, our workers who operate the cattery in addition to the owners, have the following hours of accessibility:

 

*We are open 365 days a year, 24 hours a day to care for the kitties however, we are closed to the public (furr baby parents/guardians) on Sundays and statutory holidays. This means that check ins and outs are not accommodated on those days.

If a kitty requires check in or out during these closed times other than statutory holidays then exceptions can be made if staff is available and then a pre arranged time will be agreed upon and a fee will apply. Otherwise, kitties can check in or out on the day before or after Sundays or Stat holidays.

 

*We open at 9 AM and close at 5:00 PM to the public.

 

*Check in time is 9 -11 AM or 3-5 PM 

 

*Check out time is 9-11 AM or 3-5 PM however, if we are fully booked any check outs in the 3-5 PM afternoon time frame will be placed in one of our smaller holding kennels until pick up. This is to accommodate the cleaning of the kennels for the next check in. 

 

Any exceptional circumstances that cause the pickup to be adjusted later than these times (missed airline connections or other situations beyond the parents control) may be accommodated if staff is available or the kitty would be picked up the next morning.

 

*If medications are required to be administered after hours - please be assured that this will never be neglected as we check the cats up until 10 PM every day.

*We offer pick up and drop off of your precious pet - this must be pre arranged and will depend on availability in the schedule of our driver. We will do our best to always accommodate you for the dates and times you need.

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* Difficult Kitties - PLEASE advise if your kitty/kitties have social or anger issues on check in. Our workers want to give your fur baby all of the love and attention that all of the boarders receive however, the workers safety must also be a priority. If we are looking after a kitty who needs meds and who is not approachable, we may need to have their vet come in which adds to the costs or we may need to have kitty picked up. We can handle a great deal of anti social behaviors and all kitties get comfortable in time so this is only for extreme circumstances. 

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